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Symptoms
When you try to open a presentation in PowerPoint 2002, in PowerPoint 2003, or in PowerPoint 2007, you receive the following error message:
PowerPoint 2002 and PowerPoint 2003
'PowerPoint can't read pathfile_name.ppt.'
PowerPoint 2007
Error message 1
'PowerPoint found unreadable content in Presentation.pptx. Do you want to recover the contects of this presentation? If you trust the source of this presentation, click Yes.'
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
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'400645'
Error message 2
'There was an error accessing C:documents and settingsusernamePresentation.pptx'
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
'400066'
Cause
This problem occurs because the PowerPoint presentation is corrupted or has been damaged.
Resolution
To correct this problem, try to open the PowerPoint presentation in an earlier version of PowerPoint. For example, open the presentation in PowerPoint 2000 or in an earlier version of PowerPoint. If you are successful in opening the presentation, insert the slides from the damaged presentation in a new presentation. To do this, follow these steps:
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PowerPoint 2002 and PowerPoint 2003
Note If the new file that you just created does not have the design of the damaged presentation, you can apply that design by following the menu path:Format, Slide Design, and then selecting the appropriate design on the Slide Design menu.
PowerPoint 2007 and PowerPoint 2010
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In earlier versions of PowerPoint such as PowerPoint 2000 and earlier versions, PowerPoint could not detect all the types of invalid or damaged data in presentations that can be detected by PowerPoint 2007, by PowerPoint 2003 and by PowerPoint 2002. As a result, the earlier versions of PowerPoint open the presentation, and you may experience unexpected behavior from the corruption or damage that is contained in the file.
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Get more information about issues displayed in the telemetry log about possible compatibility issues in Office products.
The following tables list information about issues presented in the telemetry log. For more information about the telemetry log, see Troubleshooting Office files and custom solutions with the telemetry log.
For information about features that have been changed or removed since Office 2013, see Changes in Office 2016 for Windows.
Controls
These messages can appear if the file contains a control that may not be supported in Office or on the computer operating system.
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Table 1. Issues displayed in the telemetry log about controls Why is microsoft office for mac so expensive.
Powerpoint 2011 For Mac Crashes Microsoft Chart Plugin UpdateRemoved and deprecated members in the Object Model
These messages can appear if the add-in or macro-enabled document code uses an object, member, collection, enumeration, or constant that has been removed from the application's object model.
Table 2. Issues displayed in the telemetry log about removed and deprecated members
Behavior changes in the Object Model
These messages can appear if the add-in or macro-enabled document code uses an object, member, collection, enumeration, or constant that behaves differently from previous versions of Office.
Table 3. Issues displayed in the telemetry log about behavior changes
Hidden members in the Object Model
These messages can appear if the add-in or macro-enabled document code uses an object, member, collection, enumeration, or constant that has been hidden in the application's object model.
Table 4. Issues displayed in the telemetry log about hidden members
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